For Restaurants (Reservations)
Air.ai: Script Generation
Opening Line: Begin with a clear and engaging opening line. For instance, “Hey, it's Ashley from House Fox. You had spoken with one of our team members a while back about possibly selling your house. Do you remember that?”
Handling Responses: Based on the prospect's response, you may proceed with the conversation or respectfully end the call if they're not interested. Ensure you have a prompt to quickly get off the phone in such cases.
Importance of Transparency
AI Disclosure: Early in the conversation, clarify that the prospect is speaking with an AI. This honesty tends to improve the flow of conversation, as people adjust their expectations and communication style, knowing they're interacting with AI.
Explaining Potential Lags: Inform prospects that any delay is due to the AI's reliance on external servers, like ChatGPT, which might experience high traffic. Highlight ongoing efforts to minimize dependence on external servers for a smoother experience.
Engagement Strategies
Immediate Verification: Verify essential information, such as the prospect's address, to maintain engagement and personalize the conversation.
Incentivization: Offer a compelling reason for the prospect to continue the conversation. For example, mention that speaking with the AI can expedite their priority call setup, effectively “skipping the line.”
Appointment Scheduling
Booking Appointments: Aim to schedule an appointment as soon as possible. This captures the lead effectively, making the prospect feel prioritized.
Further Engagement: After booking the appointment, ask if the prospect has a few more minutes to provide additional details. This not only enriches the lead information but also builds rapport.
Enhancing Call Quality
Managing Off-Topic Conversations: Incorporate guardrails in your script to steer the conversation back on track if it deviates. This ensures the AI remains focused on the core objective of buying or selling a house.
Voice Selection: Stick with original voice options for stability and reliability, as newer voices might introduce unpredictability and lag.
Script Stability: Address actions like call transferring or ending calls with specific prompts to avoid premature or unintended actions.
Maximizing Air.ai's Potential
Rapid Call Capability: Emphasize Air.ai's ability to make thousands of calls swiftly, highlighting its efficiency over traditional methods. This speed allows for quicker lead generation and a competitive edge.
Honesty and Clarity: Always be transparent with prospects about interacting with an AI. This transparency fosters patience and understanding, especially regarding any technical limitations like lag.
Lead Management
- Navigate to Recordings
- Select the Call Source (‘Campaign name')
- Select the following outcomes:
- Do Not Call
- Follow-Up
- Listen to each call, and determine if they are interested.
- If interested, they will be saved as a Google doc under ‘Leads' folder
- The document name will be the name of the lead.
- The document content will be the Notes from the call, as well as the phone number of the lead.
- If not interested, this will be saved as a Google doc, saved in the primary folder of the client, entitled ‘Campaign Suggestions'
- This will include a list of names and numbers of those who are not interested and why.
- If there is a particular objection not covered in the script, it will be mentioned, along with suggestions on how to improve it.
- The lead list will be opened up, and each person on the Do Not Call list, as well as anyone with the Follow Up status who is NOT interested in the products/services will be removed from the lead list.
- The leads from the list in question will be fully deleted, and the new updated list of leads (minus the uninterested leads) will be re-added to the list.
